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Real Estate Professionals

Company Seller — User Guide

Your sales operation dashboard for managing listings, offers, showings, and a sales team.


Overview

The Company Seller role is for real estate firms that list and sell multiple properties under a corporate entity. You manage listings, track offers, coordinate showings, and monitor the full sales process from listing to closing.

When you log in, you land on your Dashboard. Use the sidebar on the left to navigate between sections.


Your Dashboard — Home Screen

Your dashboard shows at a glance:

  • Active Listings — properties currently on the market
  • Pending Deals — offers currently under negotiation
  • Sold Properties — completed sales
  • Total Revenue — gross proceeds from all closed deals
  • Team Size — number of active sales team members

Getting Started

Follow these steps to get your Company Seller account set up and ready to list properties.

Step 1: Sign Up

Navigate to the estateTT sign-up page and select "Company Seller" as your role. Enter your email address, create a password, and provide your firm's basic information. You'll receive a confirmation email to verify your account.

Step 2: Complete Your Firm Profile

After logging in, the platform will guide you through completing your firm profile. Navigate to Settings > Profile to update your firm name, logo, contact information, and business address. A complete profile builds trust with buyers and helps you appear professional in the marketplace.

Step 3: Set Up Payment Preferences

Navigate to Settings > Billing to configure your payment preferences. Connect your payment provider and set up your subscription plan. Ensure your billing information is accurate so you can receive payments from completed sales without delays.

Step 4: Define Your Service Offerings

If you offer additional services such as property valuations or construction referrals, navigate to Services to configure these offerings. This allows buyers to request these services directly through your listings.

Step 5: Invite Your Sales Team

Navigate to Team Registry and click "Invite Member" to add colleagues to your firm. Enter their email address, assign their role (Admin, Manager, Analyst, or Staff), and click Send Invite. Team members receive an email with a secure link to join your organization.

Step 6: Create Your First Listing

Navigate to My Listings and click "Add Listing" to create your first property listing. Upload photos, provide property details, set the asking price, and publish your listing to the marketplace. Your listing will be visible to buyers immediately.


Role Rank System

Company Seller uses a rank-based permission system. Each rank grants access to specific sections of the dashboard based on the team member's responsibilities.

Rank 4: Admin

Admins have full access to all sections of the dashboard, including Team Registry, Invoices, and Settings. They can invite and remove team members, manage the firm profile, configure payment providers, and oversee all operations. Admins are typically the owners or principals of the real estate firm. They have the authority to make strategic decisions about the practice and manage the organization's subscription and billing.

Rank 3: Manager

Managers have broad access to most sections of the dashboard, including My Listings, Offers, Showings, Quotes, Messages, Calendar, Assessments, Services, Audit Center, and Team Registry. They can oversee listings, manage team members, and access the audit log for compliance, but they cannot access Invoices or Settings. Managers are typically operations managers or team leaders who oversee day-to-day sales activities and coordinate with staff.

Rank 2: Analyst

Analysts have access to My Listings, Offers, Showings, Quotes, Messages, Calendar, Assessments, and Services. They can view reports, access property assessments, and manage professional services, but they cannot manage team members or access financial data. Analysts are typically data analysts or administrative staff who provide insights into sales performance, market trends, and operational efficiency.

Rank 1: Staff

Staff have access to My Listings, Offers, Showings, Quotes, Messages, and Calendar. They can manage their assigned listings, respond to offers, coordinate showings, and handle quotes, but cannot access Assessments, Services, Team Registry, Audit Center, Invoices, or Settings. Staff are typically sales agents or support staff who handle day-to-day sales activities and client interactions.

RankRoleAccess
4AdminFull access — all sections including Team Registry, Invoices, Settings
3ManagerMost sections including Audit Center, Team Registry
2AnalystReports, Assessments, Services
1StaffBasic access — My Listings, Offers, Showings, Quotes, Messages, Calendar

Sidebar Navigation

What you see in the sidebar depends on your role rank within the company:

Sidebar ItemWho Can See ItDescription
DashboardEveryoneOverview of firm metrics and activity
My listingsEveryoneManage your property listings
OffersEveryoneTrack and manage incoming offers
ShowingsEveryoneSchedule and manage property viewings
QuotesEveryoneReview service provider quotes
MessagesEveryoneCommunication hub for all conversations
CalendarEveryoneView all scheduled appointments
AssessmentsAnalyst and aboveProperty evaluations and reports
ServicesAnalyst and aboveProfessional services marketplace
Audit CenterManager and aboveActivity log for compliance
Team registryManager and aboveManage firm team members
InvoicesAdmin onlyBilling and payment history
SettingsAdmin onlyFirm configuration and profile

My Listings — Your Personal Listings

Go to: My listings in the sidebar (the home icon)

My Listings is where you manage your property listings.

What You Can Do

  • Create new listings — click "Add Listing" to create a new property listing. Upload photos, provide property details, set the asking price, and publish your listing to the marketplace.

  • Edit listings — click the edit (pencil) icon on any listing to update details or price. This is useful when you need to make changes based on market feedback or property updates.

  • View listing details — click on any listing to see full details including photos, property specifications, and viewing history. This helps you understand how your listings are performing.

  • Mark as Sold — change the status to "Sold" when a deal closes. This updates your dashboard metrics and removes the listing from the active marketplace.

Using My Listings Effectively

  • Keep listings updated with accurate information to attract serious buyers
  • Use high-quality photos to showcase properties effectively
  • Respond promptly to viewing requests to maintain buyer interest
  • Review listing performance regularly to identify which properties need attention
  • Mark properties as sold promptly to maintain accurate dashboard metrics

Offers — Managing Incoming Offers

Go to: Offers in the sidebar (the activity icon — shows a badge when you have new offers)

Offers is where you view and manage all offers submitted on your listings.

What You Can Do

  • View offer details — see the buyer's details and offer amount for each offer. This includes buyer contact information, proposed price, and any special conditions.

  • Accept offers — accept an offer when it meets your expectations. This initiates the closing process and moves the deal toward completion.

  • Decline offers — decline offers that don't meet your requirements. The buyer will be notified that their offer was not accepted.

  • Counter offers — submit a counter-offer with different terms to negotiate with the buyer. This helps you reach a mutually agreeable price.

  • Track offer progress — monitor each offer through to closing. Track the status of each offer from initial submission through acceptance to completion.

Using Offers Effectively

  • Review all offers carefully before making a decision
  • Consider both price and buyer qualifications when evaluating offers
  • Respond to offers promptly to maintain buyer interest
  • Use counter-offers strategically to negotiate better terms
  • Track offer status to ensure deals progress smoothly to closing

Showings — Property Viewings

Go to: Showings in the sidebar (the eye icon)

Showings is where you manage all scheduled property viewings.

What You Can Do

  • View upcoming showings — see all scheduled property showings in one view. Each showing shows the date, time, property address, and buyer information.

  • Confirm showing requests — confirm or approve showing requests from buyers. This ensures your team is prepared for each viewing.

  • Reschedule showings — if a buyer needs to change their appointment time, you can reschedule directly from the Showings section. The system automatically updates the calendar and notifies the buyer.

  • Cancel showings — cancel showings when necessary with a single click. The system notifies the buyer and releases the time slot for other bookings.

  • Track showing history — view the showing history for each listing to understand buyer interest patterns and identify which properties are generating the most interest.

Using Showings Effectively

  • Review Showings daily to ensure your team is prepared for upcoming viewings
  • Confirm showings promptly to maintain buyer interest
  • Reschedule or cancel showings as early as possible to respect buyers' time
  • Use showing history to identify which properties are most popular
  • Track showing-to-offer conversion rates to measure property appeal

Quotes — Service Requests

Go to: Quotes in the sidebar (the file-text icon — shows a badge for pending quotes)

Quotes is where you review service provider quotes for valuations, inspections, or other services.

What You Can Do

  • View incoming quotes — see all quotes from service providers for your requested services. Each quote includes the provider name, service type, price, and terms.

  • Review quote details — access detailed information about each quote including the scope of work, timeline, and any special conditions.

  • Accept quotes — accept a quote when the terms meet your requirements. This authorizes the service provider to begin work.

  • Decline quotes — decline quotes that don't meet your needs. The provider will be notified that their quote was not accepted.

  • Request revisions — ask providers to revise their quotes if you need adjustments to the scope or pricing.

Using Quotes Effectively

  • Review quotes carefully to ensure they include all required services
  • Compare multiple quotes to ensure competitive pricing
  • Check provider qualifications and reviews before accepting
  • Respond to quotes promptly to maintain service provider relationships
  • Track accepted quotes to ensure services are delivered as agreed

Messages — Communication Hub

Go to: Messages in the sidebar (the speech bubble icon — shows a red badge when you have unread messages)

Messages is your central communication hub for all conversations.

What You Can Do

  • Message your sales team — communicate with team members about listings, showings, and deals. Internal messaging keeps everyone aligned without leaving the platform.

  • Respond to buyer inquiries — reply to questions from buyers about your listings. Prompt responses help maintain buyer interest and move deals forward.

  • Coordinate with notaries and valuators — communicate with service providers about closing deals. This ensures all parties are aligned on timelines and requirements.

  • View conversation history — access the full history of each conversation. This context helps you understand the complete history of each relationship.

Using Messages Effectively

  • Respond to messages within 24 hours to demonstrate professionalism
  • Use internal messaging to coordinate with your team efficiently
  • Keep messages concise and focused on the topic at hand
  • Use conversation history to reference previous discussions
  • Set reminders to follow up on important conversations that require action

Calendar — Your Schedule

Go to: Calendar in the sidebar (the calendar icon)

Calendar is where you view all your scheduled appointments.

What You Can Do

  • View all appointments — see all scheduled appointments including showings, meetings, notary sessions, and team events in one calendar view.

  • Filter by type — filter appointments by type (showings, meetings, etc.) to focus on specific categories of events.

  • Access appointment details — click on any appointment to view full details including location, attendees, and related documents.

  • Sync with external calendars — integrate with external calendar systems to keep all your appointments in one place.

Using Calendar Effectively

  • Check Calendar daily to prepare for upcoming appointments
  • Block out time for administrative tasks and meetings
  • Use calendar data to identify peak periods and plan accordingly
  • Confirm appointments 24 hours in advance to reduce no-shows
  • Review calendar weekly to identify scheduling patterns and optimize your time

Assessments — Property Evaluations

Go to: Assessments in the sidebar (the trending-up icon)

Available to Analyst rank and above.

Assessments is where you view property assessments ordered for your listings.

What You Can Do

  • View assessment requests — see all property assessments ordered for your listings. Each assessment shows the property, assessment type, and current status.

  • Track assessment status — monitor the progress of each assessment (Requested, In Progress, Completed, On Hold). This helps you understand when assessments will be ready.

  • Review completed reports — access detailed assessment reports once completed. Review the findings, valuations, and recommendations provided by assessors.

  • Request additional assessments — order new assessments for properties as needed. This is useful when market conditions change or when buyers require updated information.

Using Assessments Effectively

  • Order assessments early in the sales process to avoid delays
  • Review assessment reports carefully to understand property valuations
  • Use assessment data to set realistic asking prices
  • Track assessment completion to ensure timely delivery to buyers
  • Keep assessment reports organized for easy reference during negotiations

Services — Professional Services

Go to: Services in the sidebar (the briefcase icon)

Available to Analyst rank and above.

Services is where you access professional services available through the platform.

What You Can Do

  • Browse service categories — explore construction services, refinance options, and other professional services available through the platform.

  • Request services — request specific services for your properties. This connects you with qualified service providers who can help with your transactions.

  • Track service requests — monitor the status of your service requests. Track progress from initial request through completion.

  • View service provider profiles — access information about service providers including qualifications, reviews, and past performance.

Using Services Effectively

  • Research service providers thoroughly before making requests
  • Use services strategically to add value to your listings
  • Track service completion to ensure timely delivery
  • Review provider performance to identify reliable partners
  • Use service data to understand which services are most valuable to your clients

Audit Center — Activity Log

Go to: Audit Center in the sidebar (the activity icon)

Available to Manager rank and above.

Audit Center is where you review the audit log of team actions and deal changes.

What You Can Do

  • View team actions — see all actions taken by team members on listings, offers, and deals. This helps you understand who did what and when.

  • Track deal changes — monitor changes to deals including offer modifications, status updates, and closing activities. This ensures accountability throughout the sales process.

  • Search by date or user — filter the audit log by date range or specific team member to find relevant events quickly.

  • Export audit logs — export audit log data for compliance reporting or internal review. This helps you maintain proper documentation for regulatory purposes.

Using Audit Center Effectively

  • Review audit logs regularly to identify unusual activity patterns
  • Use audit data to ensure compliance with company policies
  • Search audit logs when investigating specific issues or discrepancies
  • Export audit logs periodically for compliance documentation
  • Train team members on proper procedures to minimize audit exceptions

Team Registry — Managing Your Team

Go to: Team registry in the sidebar (the people icon)

Available to Manager rank and above.

Team Registry is where you manage everyone on your firm, including invitations, role assignments, performance tracking, and access management.

What You Can Do

  • Invite staff members — click "Invite Member" to add a colleague to your organization. Enter their email address, assign their role (Admin, Manager, Analyst, or Staff), and click Send Invite. The invitee receives an email with a secure link to join.

  • Assign roles — choose the appropriate role based on the member's responsibilities. Admins have full access including Team Registry and Settings. Managers can oversee listings and manage team. Analysts can view reports and access services. Staff can manage their own listings and deals.

  • Track individual performance — view each team member's performance metrics including closed deals, revenue contribution, and listing activity. This helps you understand who is contributing most and where additional support may be needed.

  • Remove or suspend staff access — if a member leaves the organization or needs their access temporarily suspended, you can remove them or change their status. Suspended members cannot access the dashboard but their data is preserved.

RoleWhat they can do
AdminFull access — billing, invitations, all listings and deals, settings
ManagerOversee listings, manage team, access audit center
AnalystView reports, access assessments and services
StaffBasic access — my listings, offers, showings

Using Team Registry Effectively

  • Assign roles based on actual responsibilities — avoid giving unnecessary access
  • Review team performance monthly to identify training needs
  • Use role changes to reflect evolving responsibilities rather than creating new accounts
  • Remove former employees promptly to maintain security
  • Keep team size aligned with your workload — too many members can cause confusion

Invoices — Billing

Go to: Invoices in the sidebar (the receipt icon — shows a badge for outstanding invoices)

Available to Admin only.

Invoices is where you view all platform invoices, subscription charges, and payment history.

What You Can Do

  • View all invoices — see all platform invoices for your organization. Each invoice shows the date, amount, description, and payment status.

  • Track subscription charges — monitor your subscription plan charges and seat usage. This helps you understand your monthly costs and ensure you're not overpaying.

  • Review payment history — access a complete history of all payments made to the platform. This includes payment dates, amounts, and payment methods.

  • Download invoices — download PDF versions of invoices for your records or for accounting purposes. This helps you maintain proper documentation for tax and financial reporting.

Using Invoices Effectively

  • Review Invoices monthly to ensure all charges are accurate
  • Track payment history to identify any discrepancies or missed payments
  • Download invoices promptly for accounting records
  • Monitor subscription usage to ensure you have the right number of seats
  • Contact support if you see any charges you don't recognize

Settings — Managing the Firm

Go to: Settings in the sidebar (the gear icon)

Available to Admin only.

Settings is where you manage your firm's account configuration.

What You Can Do

  • Profile — update firm name, logo, and contact information. Keep your profile up to date to ensure clients can reach you and your firm information is accurate across the platform.

  • Billing — manage subscription plan and seat management. Review your subscription details, add or remove seats, and manage payment methods for your subscription.

  • Notifications — configure alert preferences for new messages, offers, and deal updates. Choose which events trigger notifications and how you receive them (in-app, email, or both).

Using Settings Effectively

  • Review Settings quarterly to ensure all information is current and accurate
  • Keep billing information up to date to avoid payment disruptions
  • Configure notification preferences to receive alerts without being overwhelmed
  • Review subscription usage regularly to ensure you have the right number of seats for your team
  • Update profile information whenever there are changes to your firm's contact details

Workflow: Onboarding a Sales Agent

  1. Go to Team registry in the sidebar
  2. Click "+ Invite Member"
  3. Enter the agent's email address and assign their role
  4. Click Send Invite
  5. The agent receives an email and joins your firm
  6. Their listings and deals now appear under the company dashboard automatically

Workflow: Managing a Sale

  1. Create a listing — add property details, photos, and price via My listings
  2. Receive offers — offers appear in the Offers section with a notification badge
  3. Schedule showings — manage viewing requests in Showings
  4. Review and accept — evaluate offers and accept the best one
  5. Coordinate closing — work with notaries and valuators through Messages
  6. Mark as Sold — update the listing status to close the deal

Troubleshooting

Agent cannot see their listings: Make sure the agent was invited to your firm and their role has listing access.

Cannot see Assessments or Services: These sections require Analyst rank or above. Contact your firm admin to have your role upgraded.

Cannot access Team registry or Audit Center: These sections require Manager rank or above. Contact your firm admin.

Cannot access Invoices or Settings: Only Admins can access billing and settings. Contact your firm admin.

Billing question: Go to Settings → Billing (Admin only) or contact your firm admin.


Need Help?

Click the Help button on any page, or email support@estatett.com